Terms & Conditions

These are the terms and conditions which apply to all online purchases from Deck Kingdom Ltd. The term “you” refers to the Buyer. The term “us” or “we” or “our” refers to DecKingdom Ltd.

Before Ordering

Please ensure that you read and are satisfied with all of our terms and conditions before placing your order.

While we make every effort to represent our products as accurately as possible, colour likeness of products may vary due to limitations of browser software, camera settings, monitor/screen settings. We recommend all our customers order a sample or visit our store, before placing an order.

A listing on this or any of our associated websites does not guarantee that the product is in stock for immediate dispatch. The customer may on occasion be asked to wait up to 30 days until restocking occurs. We will use all reasonable endeavors to keep our customer informed. A customer will still have the right to cancel should they be unhappy about a long wait, in which case our standard terms and conditions will apply, but no retention of restocking fees will apply. We will inform all of our customers by email when delivery is expected to happen.

We make every effort to ensure the information on our website is correct. In the case of any incorrect information, we reserve the right to change a customer’s order or price in accordance with what is considered to be the correct information. We will notify customers of any changes and this does not affect your right to cancel.

Delivery

The Goods shall be delivered to the Buyer’s premises.

Delivery charges apply to United Kingdom Mainland (Excluding Scottish Highlands), Northern Ireland and Ireland Only. Extra delivery charges may be requested for any orders outside these areas.

Please ensure you are available for your delivery on the arranged day. Failure to accept the goods can result in extra charges.

If payment has been made by credit or debit card, the delivery address should be the same as the registered card address to comply with the anti-fraud regulations set by our merchant provider. We reserve the right to withhold delivery of an order until a suitable payment method is arranged or payment by other means is completed, or our merchant provider confirms in writing the purchase was made by the registered card holder.

Delivery of the goods will be accepted at any time of day. If the buyer fails to take delivery, or provide any necessary documents, the goods may be returned to Deck Kingdom Ltd and the buyer will be responsible for any charges associated with this.

Deck Kingdom Ltd will use reasonable endeavors to arrange delivery, but if Deck Kingdom Ltd needs to store or arrange for storage of the goods until actual delivery they may charge the buyer for all related costs and expenses including but without limitation, storage, insurance and re-delivery.

Deck Kingdom Ltd will use reasonable endeavors to rearrange delivery but, if unable to rearrange delivery, the goods may be returned to Deck Kingdom Ltd, and all delivery and return costs will be charged to the buyer.

Deck Kingdom Ltd will use reasonable endeavors to deliver or perform each of the Buyers orders for the goods within the time agreed when the buyer places an order and, if no time is agreed, then within 30 days, but the time of delivery or performance will not be of the essence. Deck Kingdom Ltd will not be held responsible for any costs to the buyer resulting from late delivery.

Delivery dates are strictly estimates, and any delay in delivery time does not entitle the consumer to cancel the contract. This does not affect your right to return goods.

The contract of sale may be treated as at an end and a full refund will be issued if the customer has exclusively expressed in writing to us that a specific delivery time is essential, at least 48 hrs before the goods are dispatched, and that Deck Kingdom have exclusively agreed in writing that a delivery time will be essential as part of the contract of sale. If no such agreement is made, the delivery time and performance will remain as not of the essence.

Smaller orders that are delivered by courier will be notified when to expect your delivery. For larger orders we use specialist heavy goods haulers who will deliver your order on a pallet by kerbside delivery. Your order will be brought as close as possible to your entrance. Unfortunately, haulers are not allowed to unpack your order and bring it inside for you, so please ensure that you are available to receive your delivery and bring it inside. Disposal of all packaging is the customer’s responsibility. We politely ask that you recycle all wood and cardboard packaging and waste where possible.

Please ensure that your address has clear access for delivery vehicles before ordering. Narrow lanes and low bridges can cause problems for bulky goods delivery vehicles. If you are not sure please just call our office and we can advise you.

When we deliver using our own drivers in areas closer to our stores we are often able to offer a doorstep service where we will bring your order to your front door. NB  We are only able to bring your order to the front we do not drop in your garden etc. 

It is the buyer’s responsibility to inspect all goods to their complete satisfaction for damage before accepting and signing for delivery. Deck Kingdom Ltd will accept no responsibility for goods damaged during transit if the customer has signed for them. Should a delivery arrive to you damaged in any way it must be signed as “damaged” in order for us to send a replacement or issue compensation.

If the items are not signed as damaged or damages are not reported to us within 24hrs for receiving a delivery, Deck Kingdom Ltd will accept no liability for any damages.

The buyer may also refuse to accept a damaged delivery. Please note, should a delivery be returned to us because the customer has refused to accept it, and there is no evidence of damage, it will be considered a “cancellation” and treated as such.

Occasionally a courier may not allow ample time to inspect the goods thoroughly. In such a case you should sign the goods as unchecked and receive the delivery.You must then inspect the goods thoroughly for any signs of damages by removing the protective packaging. Any damages recorded should be photographed and emailed to us at info@deckkingdom.co.uk within 24hrs of the delivery.

We advise that a customer does not book any fitting until the goods have been delivered and checked. We will not be held liable for any fitting costs resulting from late delivery or delivery of incorrect or damaged goods.

The contract of sale may be treated as at an end and a full refund will be issued if Deck Kingdom Ltd refuse to deliver the goods.