fbpx

Showroom Now Open Mon-Thur 8:30-14:30. Fri/Sat/Sun By Appointment

 Call us on
0161 399 1837/07951 728 742

!!! FREE DELIVERY on all orders over £1200 !!!

Refund and Returns Policy

Returning Goods

We are sure that you will love our products, but if for any reason it does not meet your expectations we can, of course, accept no fuss returns on any orders. Goods may be returned within 30-days from the date of delivery. Goods may only be returned once Deck Kingdom has been notified and agreed that the request is valid via telephone or email. In order to submit a return request, email info@deckkingdom.co.uk. Once received we will contact you to discuss the chosen method.

30-Day Policy

Refund and returns policy is Returns are accepted within 30 days from the delivery date, if 30 days have passed since the delivery date, we reserve the right to refuse a refund request.

Condition of Goods

All returned goods must be unused and in new condition. All goods must be in original, unopened packaging and contain all parts. If goods appear used, scratched, damaged, dirty or stained we will refuse to refund the goods.

Return Shipping

Customers will be responsible for paying for collection or return shipping. If a the customer chooses to use there own courier then they are responsible for insuring the goods against loss or damage as we will not issue a refund until the goods are delivered in an acceptable condition.

Refund Time Scale

Once the goods have been received in a suitable condition we will refund the amount required via the original payment method. We will endeavour to complete refunds on the same day we receive goods but may take longer depending on day/time and workload. Any delays in funds clearing due to the type of method originally used will not be our responsibility..

Restocking Fee

Any items returned within 30 days will be subject to a 10% restocking fee.

Why Shop with us

Free samples

Order free samples on any of our products 

Friendly Service

Expert advice and support | friendly hassle free service

Free Delivery

Free delivery on all orders over £1200

Click and collect

Click and collect from our showroom in Manchester

best Prices

Best prices guaranteed

Delivery Info:

We aim to dispatch all orders within 48hrs. If you are in a major rush we will do our best to get your order out sooner. Sometimes we are able to deliver same day.

Our drivers work 7 days a week so evenings and weekend slots are available. 

We use our own drivers and vehicles for most of our deliveries to ensure we keep control over time scales and damages.

Our standard vehicles are LWB sprinter sized vans, if there are any access issues please advise when ordering.

Our drivers will unload your order by hand, usually they will stack it on a driveway or garden. If there is a long distance between where they are able to park and where the boards need to be stacked please advise when ordering.

For small parts we may use national delivery services depending on size and qty, if we do dispatch yours goods with a 3rd party you will be notified once the package has been delivered to their depot.

Free & Friendly Advice:

Feel free to call in or ring our team to ask any questions you may have regarding, sizes, quantities, design, availability or anything else. Although we are not fitters we do speak to lots of installers and receive feedback from other customers on a daily basis. We are happy to discuss and advise where possible to assist you. We may also have other products or end of line deals which are not listed on the website that may be suitable for smaller or unusual projects.

Guarantees:

Our 10yr standard guarantee is manufacturer backed for faulty items, this means we may have to wait on their decision before authorising a claim .

If the guarantee term is different for certain products this will be noted in the product description.

The guarantee is subject to certain terms and conditions and a site inspection or photographic evidence may be required.

Proof of purchase is required.

The boards must have been fitted onto a level and sound base with a slight fall for drainage with the correct number of fixings/clips for that model of board. The spacing between joist must also be no more than 400mm, one clip per joist is expected.

The guarantee does not cover damage or staining caused from mis use or general wear and tear.

All composite fades in UV light over time as do most products, any claims for fading are limited to the initial 6 months as that is the period where the initial fading will take place, during this period you can expect upto a 10% fade to occur then this will settle down.

Free

Samples

Free Samples

If you’re unsure of what decking you need then ask for a free sample. We pride ourselves on the quality of our products. You won’t be dissapointed

What Happens Next?

Click on the button above and complete the sample request form. We won’t pester you with follow up calls or add you to any mailing lists. If you like our product and would like to order in the near future, that would be great!!

Deck Kingdom
5.0
Based on 28 reviews
powered by Google
js_loader