Returning Goods

If your order doesn't meet your expectations, you can return it within 30 days from the date of delivery. To start a return, you'll first need to notify us and receive confirmation that your request has been approved — this can be done by phone or email.

To request a return, please email us at info@deckkingdom.co.uk or call 0161 399 1837. Once we've received your request, we'll get in touch to discuss the best return method for you.

30-Day Policy

Refunds and returns are accepted within 30 days from the date of delivery. If more than 30 days have passed since your delivery, we reserve the right to refuse a refund request.

Condition of Goods

All returned goods must be:

• Unused and in brand-new condition
• In their original, unopened packaging
• Complete with all parts and accessories originally supplied

Return Shipping

Customers are responsible for all return shipping costs, which are calculated based on our regional postcode rates (the same as standard delivery — see our Delivery Information page).

You're also welcome to return goods in person to our Manchester warehouse:

Refund Timeframe

Once your returned goods have been received and inspected in suitable condition, we'll refund the amount due via your original payment method.

We aim to process refunds on the same day we receive your goods, although this may take longer depending on the day, time of receipt, and current workload. Any delays in the funds clearing into your account due to the type of payment method originally used are outside our control and not our responsibility.

Restocking Fee

Damaged or Faulty Goods

If your order arrives damaged or you believe an item is faulty, please contact us immediately — ideally within 48 hours of delivery. Email info@deckkingdom.co.uk with your order number and clear photos of the damage so we can resolve it quickly.

All our composite products are covered by a 10-year manufacturer guarantee against defects under normal use.

This returns policy does not affect your statutory rights as a consumer under UK law.