Who We Are

Our website address is https://deckkingdom.co.uk. Deck Kingdom is a UK-based supplier of composite decking, cladding, fencing, balustrades, and artificial grass, operating from our Manchester warehouse and showroom at:

Information We Collect

Depending on how you interact with our site, we may collect the following information:

• Order details: Name, delivery address, billing address, email, phone number, and payment information when you place an order.
• Account information: Login credentials and preferences if you register for an account.
• Sample requests: Name, email, and address when you request free samples.
• Enquiries: Any details you share when contacting us via phone, email, or our contact form.
• Technical data: IP address, browser type, device information, and pages visited (used for security and to improve site performance).

Comments

When you leave a comment on our site, we collect the data shown in the comments form, along with your IP address and browser user agent string to help with spam detection.

An anonymised string (a "hash") created from your email address may be sent to the Gravatar service to check whether you're a registered user. You can review the Gravatar privacy policy at automattic.com/privacy. Once your comment is approved, your profile picture will be visible to the public alongside it.

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images uploaded to the site.

Cookies

Like most websites, we use cookies to make your experience smoother and to help our site function correctly. Here's how we use them:

Embedded Content From Other Websites

Pages on our site may include embedded content (such as videos, images, or articles from other websites). Embedded content behaves exactly as if you'd visited that other website directly.

These external sites may collect data about you, use their own cookies, embed additional third-party tracking, and monitor your interaction with their embedded content — particularly if you're logged in to those services.

Passwords

If you request a password reset, your IP address will be included in the reset email for security purposes.

How Long We Keep Your Data

• Comments: Retained indefinitely so follow-up comments can be approved automatically rather than queued for moderation.
• Account data: Stored in your user profile for as long as your account remains active. You can view, edit, or delete your information at any time (except your username).
• Order records: Retained for a minimum of 6 years to comply with UK tax and accounting laws.
• Marketing data: Held only as long as you remain subscribed. You can unsubscribe at any time.

Your Rights Over Your Data

Under UK GDPR, you have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your personal data (where we're not legally required to keep it)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, simply contact us using the details below. Please note that we may need to retain certain data for legal, administrative, or security reasons.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Your data may also be shared with the following trusted third parties solely for the purpose of processing your order or running our site:

• Payment processors (e.g. Stripe, PayPal) for secure card transactions
• Delivery partners when third-party shipping is required outside our own fleet
• Email service providers for order confirmations and customer service
• Analytics services (e.g. Google Analytics) to improve site performance

We never sell your personal data to third parties for marketing purposes.

We may update this privacy policy from time to time. Any significant changes will be reflected in the "Last updated" date at the top of this page.